FAQ

1. Are all pieces made to order?

Yes. Every Mira Vale piece is made to order, crafted with intention and detail to ensure it’s uniquely yours. This also helps us reduce waste and maintain high quality.


2. Do you offer returns or exchanges?

We currently do not accept returns or exchanges as each piece is made upon order. Mira Vale jewellery is a statement—crafted specially for you.


3. How long will it take to receive my order?

Since each item is made to order, please allow 7–14 business days for production, plus additional time for shipping depending on your location.


4. Do I need piercings to wear your face or lip accessories?

No! Many of our statement face and lip accessories are designed to be non-pierced and adjustable, so anyone can wear them with confidence and comfort.


5. Is your jewellery suitable for everyday wear?

Our pieces are bold, sculptural, and expressive—but designed to be lightweight and wearable. Whether you’re dressing up or elevating your daily look, they’re meant to be worn your way.


6. How do I take care of my silver jewellery?

To keep your pieces shining:

Store them in a dry, airtight pouch

Avoid contact with water, perfumes, or harsh chemicals

Polish gently with a silver cleaning cloth when needed


7. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping times and rates may vary depending on your country and will be shown at checkout.

 

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