Terms & Conditions

Welcome to Mira Vale. By accessing or using our website, www.themiravale.com, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.


1. Made-to-Order Policy

All Mira Vale pieces are made to order. Once an order is placed, it enters production and cannot be modified, cancelled, or returned. Please double-check your details before checkout.


2. Product Details

We strive to display all products accurately, including descriptions, images, and pricing. Slight variations in color, polish, or structure may occur, as each piece is individually crafted using German silver with rhodium polish.


3. Pricing & Payments

All prices are listed in INR or international based on your country. Final prices are shown at checkout, including shipping charges. Accepted payment methods include major cards, UPI, and net banking. International payments are processed via PayPal.


4. Shipping & Delivery

Orders within India are shipped within 10–15 business days.

International orders may take 10–25 business days, depending on location.

Shipping delays due to unforeseen circumstances (e.g. courier delays, holidays, etc.) are not the responsibility of Mira Vale.

Customs duties, VAT, and taxes for international orders are payable by the customer.


5. Return & Exchange

Due to the made-to-order and statement nature of our jewellery, we do not accept returns or exchanges. Damaged or incorrect items must be reported within 24 hours of delivery with photo proof.


6. Intellectual Property

All content on the Mira Vale website—including images, designs, logos, and copy—is the property of Mira Vale and may not be used or reproduced without written permission.


7. Privacy Policy

We respect your privacy. Personal information collected at checkout is used solely for processing your order and communicating with you. We never sell or share your data with third parties.


8. Contact Us

For any questions, concerns, or order support, you can reach us via email at themiravale@gmail.com or on instagram @themiravale and we will try our best to get back with you within 12 hours. 


By using this site and placing an order, you acknowledge that you have read and agree to these terms.

 

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